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Pega unveils AI tool for enhanced customer engagement
Customer Experience

Pega unveils AI tool for enhanced customer engagement

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
Case Study: SAHMRI leverages CommScope's advanced network infrastructure
Network Infrastructure

Case Study: SAHMRI leverages CommScope's advanced network infrastructure

The South Australian Health and Medical Research Institute has partnered with CommScope to enhance its network infrastructure, boosting research capabilities and data security.

By Staff Writer • 3 min read • Mon, 24th Feb 2025
Enterprises urged to enhance investment in responsible AI
Generative AI

Enterprises urged to enhance investment in responsible AI

A new report reveals that while 87% of executives acknowledge the need for responsible AI, 85% admit they lack proper preparation to implement it.

By Sean Mitchell • 3 min read • Thu, 13th Feb 2025
Agentic AI accelerating the journey to autonomous networks
AI Agents

Agentic AI accelerating the journey to autonomous networks

Agentic AI is set to revolutionise telecom networks, enabling them to operate with minimal human intervention and paving the way for fully autonomous operations.

By Sreekanth Sasidharan • 5 min read • Tue, 11th Feb 2025
Businesses recognise need for responsible AI readiness
Generative AI

Businesses recognise need for responsible AI readiness

A study by HCLTech reveals a stark contrast between enterprises' awareness of responsible AI and their readiness to implement it, with 87% recognising its importance.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
Centurion Safety partners with Nexer for digital upgrade
Digital Transformation

Centurion Safety partners with Nexer for digital upgrade

Nexer Enterprise Applications has been chosen by Centurion Safety Products to implement Microsoft Dynamics 365, enhancing the latter's digital operations.

By Kaleah Salmon • 2 min read • Fri, 7th Feb 2025
How to ensure your 2025 revenue management upgrade is a roaring success
DevOps

How to ensure your 2025 revenue management upgrade is a roaring success

As organisations prepare to upgrade their revenue management systems for 2025, meticulous planning is essential to maximise the benefits of automation.

By Carl Warwick • 4 min read • Thu, 30th Jan 2025
Real-time KYC: Tipping the balance in corporate banking's digital revolution
Data Analytics

Real-time KYC: Tipping the balance in corporate banking's digital revolution

As corporate banking undergoes a digital transformation, real-time KYC processes powered by Corporate Digital Identity are set to significantly enhance operational efficiency.

By Wayne Johnson • 6 min read • Tue, 28th Jan 2025
Centurion teams with Nexer for Microsoft Dynamics 365 ERP
Digital Transformation

Centurion teams with Nexer for Microsoft Dynamics 365 ERP

Centurion Safety Products has partnered with Nexer to implement Microsoft Dynamics 365 ERP, aiming to modernise its digital operations with enhanced efficiency.

By Kaleah Salmon • 2 min read • Thu, 23rd Jan 2025
Cloud ERP trends set to reshape the CFO agenda in 2025
Data Analytics

Cloud ERP trends set to reshape the CFO agenda in 2025

As cloud ERPs reshape the CFO agenda in 2025, AI and automation will drive smarter operations, transforming how businesses manage their growth.

By Annexa • 5 min read • Wed, 18th Dec 2024
Amperity unveils AI-driven Customer Data Cloud platform
Data Analytics

Amperity unveils AI-driven Customer Data Cloud platform

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Generative AI boosts productivity in ANZ workplaces
Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024

Stories from Other Regions

Unit4 study shows crucial role of CFOs in AI adoption
Unified Communications

Unit4 study shows crucial role of CFOs in AI adoption

Unit4's new IDC study highlights how CFOs are essential in integrating AI technology within businesses, facing challenges like compliance and excessive reporting.

By Melania Watson • 3 min read • Fri, 31st Jan 2025
Village Roadshow upgrades to Microsoft Teams telephony
Unified Communications

Village Roadshow upgrades to Microsoft Teams telephony

Village Roadshow has upgraded its communications infrastructure by adopting Microsoft Teams Phone, enhancing efficiency across its 32 Australian cinema sites.

By Melania Watson • 3 min read • Wed, 29th Jan 2025
Empowering automation: Unlocking the power of intelligent workflows with ERP
Data Protection

Empowering automation: Unlocking the power of intelligent workflows with ERP

As the UK embraces digital transformation, intelligent automation through ERP systems is set to surge, with a projected market growth of 5.31% from 2024-2029.

By Amol Vedak • 5 min read • Thu, 23rd Jan 2025
Gen AI in 2025: Specialisation, integration & automation
Generative AI

Gen AI in 2025: Specialisation, integration & automation

In a recent discussion, Adonis Celestine from Applause forecasts that Generative AI tools will evolve into specialised chatbots by 2025, facing integration hurdles.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024
Australian mid-market firms embrace AI for competitive edge
Generative AI

Australian mid-market firms embrace AI for competitive edge

A report by Avanade reveals that 86% of mid-market organisations in Australia plan to increase AI budgets by up to 50% amid rising competitive pressures.

By Kaleah Salmon • 3 min read • Tue, 26th Nov 2024