Customer Satisfaction stories - Page 2
Quiet quitting exposes the fragility of customer loyalty
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customer satisfaction
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Kentico’s Xperience platform gains top analyst praise
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customer satisfaction
Kentico’s Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.
Conviva adds AI pattern analytics to customer journeys
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customer satisfaction
Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.
Study finds value for money eclipses speed & price
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customer satisfaction
Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.
Willow & BNP Paribas bring AI to European buildings
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customer satisfaction
Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.
Shoppers now prize reliable, transparent deliveries
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customer satisfaction
Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.
CitySprint extends same-day delivery deal with Wickes
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customer satisfaction
CitySprint extends its same-day delivery partnership with Wickes to 2027, adding tighter time slots and new safe-place options for drop-offs.
Recast Software recognised with 12 G2 Winter 2026 badges
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customer satisfaction
Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.
From click to delivery: How bad data breaks the eCommerce experience
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customer satisfaction
Bad data is quietly wrecking Asia’s eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.
Navigating the holiday shipping rush: How SMBs can turn freight into a competitive advantage
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customer satisfaction
SMBs battling holiday shipping chaos can turn freight into a strategic edge with smarter tech, clearer pricing and centralised partners.
Aviva expands TCS deal to run more UK life policies
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customer satisfaction
Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada’s digital future
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customer satisfaction
Automation, on-device AI and smarter device management are set to transform Canada’s frontline industries and redefine digital operations by 2026.
ClickMechanic named Growing Business of the Year
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customer satisfaction
ClickMechanic named Growing Business of the Year after 40%+ annual growth and directing over GBP £100 million to UK independent mechanics.
Study finds value for money trumps price in eCommerce
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customer satisfaction
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me’s study of reviews finds.
The hidden cost of dirty data in B2B-and how to fix it
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customer satisfaction
Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.
From metrics to meaning: Rethinking KPIs in contact centres
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customer satisfaction
Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.
Retailers hit by ‘Christmas Returns Hangover’ surge
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customer satisfaction
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
Q&A: How AI helps CX teams stay resilient through the holiday rush
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customer satisfaction
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
Bizcap names Rebecca del Rio Deputy CEO for APAC
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customer satisfaction
Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.
Why address accuracy matters more than ever amid rising tariffs
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customer satisfaction
With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.