Customer Satisfaction stories - Page 7

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.

Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google's Gemini models and Vertex AI technology.

A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.