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InTouch Credit Union boosts authentication with IDgo
Artificial Intelligence

InTouch Credit Union boosts authentication with IDgo

The switch has cut call verification by up to 90 seconds and freed about 250 staff hours a month across 10,000 member calls.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Marqeta takes over Square Credit Card on AmEx network
Fintech

Marqeta takes over Square Credit Card on AmEx network

The consolidation should let Block add new seller credit features faster, while moving existing cardholders without disrupting their service.

By Karen Joy Bacudo • 4 min read • 3 days ago
Seekr joins MACH Alliance to boost AI agent traceability
Robotics

Seekr joins MACH Alliance to boost AI agent traceability

Enterprises linking AI agents from different vendors face new audit and compliance risks, which Seekr aims to address through the alliance.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Global Stories

Customer service stories

8x8 names Boris Grinshpun as company's Product Chief
Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Today
React says AI still needs human leadership training
Data Analytics

React says AI still needs human leadership training

As AI reshapes workplaces, employers risk neglecting the human skills needed to handle conflict, feedback and change, React says.

By Mara Sugue • 4 min read • Today
NiCE named Gartner CCaaS leader as AI revenue jumps
Digital Transformation

NiCE named Gartner CCaaS leader as AI revenue jumps

AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Aramex names Tim Martin regional chief for Europe, Americas
Supply Chain

Aramex names Tim Martin regional chief for Europe, Americas

The appointment formalises his oversight of Aramex's second-largest revenue region, covering the UK, Europe and the Americas as trade flows shift.

By Mara Sugue • 3 min read • Yesterday
Zoom launches AI tools to link chats, meetings & work
Digital Transformation

Zoom launches AI tools to link chats, meetings & work

The new tools are meant to cut time lost piecing together decisions across apps, while Zoom also expects to top USD $5 billion in annual revenue this year.

By Mara Sugue • 4 min read • Yesterday
Bunnings launches AI shopping assistant Buddy in NZ
Generative AI

Bunnings launches AI shopping assistant Buddy in NZ

New Zealand shoppers can now get project advice and product suggestions online as Bunnings rolls out Buddy across its website and app.

By Mara Sugue • 4 min read • 3 days ago
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
Customer Relationship Management

E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday

Poor customer records can disrupt orders, marketing and service just as Black Friday and Cyber Monday traffic peaks across eCommerce sites.

By Bobby Joseph • 9 min read • 4 days ago
The Hidden Cost of Supply Chain Complexity
Supply Chain

The Hidden Cost of Supply Chain Complexity

Hidden inefficiencies are forcing firms to spend more time reconciling data, and to absorb higher transport and inventory costs across supply chains.

By Daniel Kohut • 5 min read • 4 days ago
React warns AI must not replace management training
Data Analytics

React warns AI must not replace management training

As employers roll out AI across the workplace, React says managers still need live practice to handle difficult conversations with judgement and empathy.

By Sean Mitchell • 4 min read • Last week
Telecom operators turn to open AI models, Nvidia says
Private Cloud

Telecom operators turn to open AI models, Nvidia says

Broad support for open source could shape telecom AI spending, with 89% of respondents backing it for cost control, governance and local adaptation.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Stories from Other Regions

Customer service stories

Tai Tokerau councils tell $1.4b Northland Waters: Put affordability first
Northland

Tai Tokerau councils tell $1.4b Northland Waters: Put affordability first

Households could face higher bills as Northland's councils push the new water provider to prioritise affordability over investment pressures.

By Susan Botting • 4 min read • 2 days ago
monday.com launches Harmony voice AI for Australian sales
Customer Relationship Management

monday.com launches Harmony voice AI for Australian sales

Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.

By Mara Sugue • 4 min read • 3 days ago
THG Ingenuity named UK eCommerce partner for Tata brands
eCommerce

THG Ingenuity named UK eCommerce partner for Tata brands

The deal strengthens Tata Consumer Products' UK direct-to-consumer sales as brands increasingly seek closer customer ties through their own sites.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
AI could widen gender gap in UK manufacturing jobs
Manufacturing

AI could widen gender gap in UK manufacturing jobs

Women in UK manufacturing are far more exposed to generative AI than men, raising fears that automation could deepen sector inequalities.

By Mara Sugue • 4 min read • 4 days ago