Customer service Stories - Page 104

Global Stories

Customer service stories

Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

By Shannon Williams • 2 min read • Tue, 20th Jan 2015

Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014

Unified Communications

New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

By Staff Writer • 3 min read • Tue, 29th Apr 2014

Customer Experience

Kiwi based eCommerce company continues global growth

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

By David Williams • 3 min read • Tue, 15th Apr 2014

F5 Networks

F5 expands its support centre operations to Auckland

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

By Staff Writer • 3 min read • Fri, 4th Apr 2014

Unified Communications

Is Telecom's rebranding risky business...?

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

By Staff Writer • 3 min read • Wed, 26th Feb 2014

Customer Relationship Management

Synnex acquires IBM's customer services business

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

By Staff Writer • 2 min read • Mon, 16th Sep 2013

Mobile Device Management

DB Breweries 'Sapping' into potential

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

By Staff Writer • 3 min read • Thu, 11th Jul 2013

Unified Communications

Symantec's Pacific Partner award winners revealed…

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

By Staff Writer • 2 min read • Fri, 14th Jun 2013

Unified Communications

Finally some good news for Telecom, new Kiwi CFO appointed

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

By Staff Writer • 2 min read • Fri, 1st Mar 2013

Customer Experience

Lindeman leads from the front after FrontRange promotion

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

By Staff Writer • 1 min read • Mon, 11th Feb 2013

Customer Relationship Management

NAB Social Media Command Centre unveiled

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

By Rebecca Rallo • 3 min read • Tue, 18th Dec 2012

Microsoft

Microsoft: 12 reasons company's use Microsoft Dynamics

During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.

By Staff Writer • 2 min read • Fri, 23rd Nov 2012

Storage

Surviving the ultimate disaster: Data loss

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

By Staff Writer • 3 min read • Mon, 1st Oct 2012

Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012

Stories from Other Regions

Customer service stories

Edge Computing

What you need to know about 24/7 Hosting NZ…

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

By Staff Writer • 3 min read • Fri, 23rd May 2014

Unified Communications

IT exporter moves Auckland office

ROCPAC International relocates to Mangere, partnering with Supply Chain Solutions to bolster service delivery and operational efficiency near Auckland Airport.

By Staff Writer • 2 min read • Mon, 7th Oct 2013