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Customer service Stories - Page 14

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Customer service stories

FICO names Sol Rashidi keynote speaker for World 2026
Data Analytics

FICO names Sol Rashidi keynote speaker for World 2026

The keynote could shape debate on how lenders use AI safely, as banks face pressure to show returns while curbing fraud and credit risk.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026

Global Stories

Customer service stories

Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
Fragmented tech hinders Australia's AI agent gains
Unified Communications

Fragmented tech hinders Australia's AI agent gains

A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Zapier launches AI Guardrails for safer automated workflows
Data Protection

Zapier launches AI Guardrails for safer automated workflows

Teams can now block toxic or sensitive AI output before it reaches customer data, inboxes and other business systems.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
NIE Networks speeds map requests to cut cable strikes
Smart Cities

NIE Networks speeds map requests to cut cable strikes

Contractors in Northern Ireland can now get electricity maps within an hour, reducing the risk of strikes and power cuts.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
Gartner sees explainable AI boosting model oversight
DevOps

Gartner sees explainable AI boosting model oversight

Greater scrutiny of generative AI is set to push observability spending up as companies seek to prove outputs are accurate and traceable.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
Scale By Avec says strategic hiring is the key in the age of AI
Robotics

Scale By Avec says strategic hiring is the key in the age of AI

AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.

By Anthony Caruana • 6 min read • Fri, 27th Mar 2026

Stories from Other Regions

Customer service stories

ICS.AI launches AI reorganisation tool for councils
Unified Communications

ICS.AI launches AI reorganisation tool for councils

Councils facing a 2028 overhaul could cut transition time by up to 30% as the tool targets costly integration work before vesting day.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Assetsaas.io uses Check Point to fix email deliverability
Software-as-a-Service

Assetsaas.io uses Check Point to fix email deliverability

Improved inbox placement has become a sales hook for the Melbourne managed services provider after misconfigured emails caused bounces and poor reputation.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Healthcare trusts keep voice central despite digital shift
Unified Communications

Healthcare trusts keep voice central despite digital shift

Hospital patients still rely on phone lines for urgent care updates, leaving trusts wary of telephony changes as the PSTN switch-off looms.

By Sofiah Nichole Salivio • 7 min read • Sat, 28th Mar 2026
SquadStack AI Adds Visual Intelligence to Sales Calls
Unified Communications

SquadStack AI Adds Visual Intelligence to Sales Calls

Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Australian SMEs keep hiring despite tougher conditions
Agricultural Technology

Australian SMEs keep hiring despite tougher conditions

Higher rates and softer confidence have not stopped smaller firms recruiting, with casual hiring outpacing full-time roles by a wide margin.

By Sean Mitchell • 4 min read • Fri, 27th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Argenbright Security picks Totalmobile for UK workforce
Digital Transformation

Argenbright Security picks Totalmobile for UK workforce

Real-time scheduling will help the security firm cope with urgent call-outs and late shift changes that older systems could not manage.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026