Customer service stories - Page 3

Cover Genius names chief revenue officer & marketing head

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digital transformation

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fintech

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cx

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

Gamma urges staged AI rollouts to cut CX transformation risk

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crm

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uc

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devops

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

Klaviyo unveils AI Composer for marketing campaigns

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digital transformation

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cx

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martech

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

Barcelona startup office ai agent testing multi screens flat

Galtea raises USD $3.2m to test AI agents reliably

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saas

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devops

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apm

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

Professional customer support team triple award it managed services celebration

Rimini Street wins three Stevie Awards for support

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digital transformation

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cx

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martech

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

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monday.com launches AI agent marketplace for enterprises

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hyperscale

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martech

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iam

monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.

Photorealistic enterprise datacenter ai infrastructure server racks hybrid cloud ops

Wipro launches NVIDIA-powered AI data centre stack

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hybrid cloud

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digital transformation

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hyperscale

Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.

Infobip report marks shift to omnichannel AI messaging

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uc

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digital transformation

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cx

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Qualtrics boosts CX suite with new AI & automation tools

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uc

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data analytics

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digital transformation

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

Modern us contact center ai dashboard data streams customer support

Qualtrics unveils AI tools to fix customer issues fast

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uc

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data analytics

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digital transformation

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

Investment fund balancing fintech and ai between sf and london

Robinhood fund buys into Stripe, AI start-up ElevenLabs

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fintech

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risk & compliance

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genai

Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.

Modern credit union couple digital onboarding fast fraud safe

Austin Telco taps Alkami's MANTL to speed account opening

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digital transformation

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fintech

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cx

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

Isometric corporate ai command center console glowing agents

Kore.ai unveils platform to tackle enterprise AI sprawl

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data protection

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hybrid cloud

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digital transformation

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

Enterprise ai operations control room curved screens collaboration

Hexaware unveils Agentverse AI platform for enterprises

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uc

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manufacturing

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digital transformation

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

Modern data center nvidia gpu racks indian engineer monitoring ai

TCS unveils Nvidia-powered Rapid Outcome AI platform

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data analytics

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digital transformation

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digital twins

TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.

Pattern appoints David Jennison to lead European growth

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data analytics

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cx

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martech

Pattern appoints ex-Amazon eCommerce Specialist David Jennison as Europe MD to spearhead marketplace-driven growth and AI-powered expansion.

Realistic warehouse automation conveyor shelves control desk staff

BackOps secures USD $26m to automate logistics chains

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uc

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digital transformation

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cx

BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.

Customer voice glowing sphere ai data nodes quadrant blue purple

Qualtrics named Leader in 2026 Gartner VoC Quadrant

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uc

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digital transformation

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cloud security

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

Global contact center omnichannel support analytics operations room

8x8 launches Engage globally to extend customer CX

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uc

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data analytics

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digital transformation

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

SonicWall revamps partner programme & appoints CRO

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firewalls

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network security

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partner programmes

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.