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American Stories

Customer Success stories

Alation appoints Rick Baker as Chief Operating Officer
Software-as-a-Service

Alation appoints Rick Baker as Chief Operating Officer

Alation is tying sales and customer operations together as it tries to prove its data-governance tools can support AI projects at scale.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

Customer Success stories

Rackspace appoints two senior leaders for private cloud
Storage

Rackspace appoints two senior leaders for private cloud

The hires signal Rackspace’s push to win more governed AI and private cloud deals as enterprises seek tighter control over data and compliance.

By Sofiah Nichole Salivio • 4 min read • Last month
V2 AI wins Databricks Silver Partner status in APAC
Data Analytics

V2 AI wins Databricks Silver Partner status in APAC

The recognition gives the Asia-Pacific consultancy formal backing from Databricks as demand grows for partners who can deliver regulated data and AI projects.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Last month
New Relic appoints Masakiyo Furudate to head Japan
Data Protection

New Relic appoints Masakiyo Furudate to head Japan

The move underlines New Relic's push to defend its Japanese lead as local headcount rises and a data centre is planned.

By Mark Tarre • 3 min read • Last month
New Relic names Wendi Sturgis to board for AI expertise
Software-as-a-Service

New Relic names Wendi Sturgis to board for AI expertise

Boards across software are seeking directors with AI and governance expertise as New Relic adds Wendi Sturgis to oversee its next phase of growth.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
Gainsight names new leadership team for growth push
Software-as-a-Service

Gainsight names new leadership team for growth push

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Qualtrics names Act XM top APJ partner in debut awards
Digital Transformation

Qualtrics names Act XM top APJ partner in debut awards

Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Alteryx unveils revamped Academy to boost AI skills
Software-as-a-Service

Alteryx unveils revamped Academy to boost AI skills

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Legal AI firm Harvey to launch new Singapore office
Digital Transformation

Legal AI firm Harvey to launch new Singapore office

Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.

By Mark Tarre • 3 min read • Thu, 12th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Customer Success stories

Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
AI drives hiring shift to senior devs at EU startups
Robotics

AI drives hiring shift to senior devs at EU startups

AI-native EU startups are shrinking dev teams and hiring seasoned engineers as AI generates most new code, Notion Capital research shows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
ANYbotics names Thierry Obédé Chief Revenue Officer
Software-as-a-Service

ANYbotics names Thierry Obédé Chief Revenue Officer

Swiss robotics firm ANYbotics appoints veteran industrial tech executive Thierry Obédé as Chief Revenue Officer to drive global growth.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026