Digital Experience (DX) stories
MYOB taps Mastercard to boost SME open banking feeds
Yesterday
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MYOB will make Mastercard-powered open banking feeds the default for SMEs by 2026, promising faster, more secure data connections.
eG Innovations appoints Jon Hatchuel to lead Australia
Yesterday
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eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.
ManageEngine boosts Site24x7 with causal, agentic AI
Yesterday
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ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.
QSIC boosts global in-store media reliability with Datadog
2 days ago
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QSIC adopts Datadog to monitor 17,000-store audio network, slashing incident recovery from days to hours and boosting retail media uptime.
AI referrals surge as web traffic falls & costs rise
Last week
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AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Data gaps stall AI scale-up despite strong AIOps gains
Last week
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Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.
Optimizely named a Leader in 2026 Gartner Quadrant
Last week
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Optimizely secures Leader spot in Gartner’s 2026 Magic Quadrant for Personalization Engines, underscoring AI-led, warehouse-first strategy.
Umbraco debuts Compose for GraphQL-first data integration
This month
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Umbraco launches Compose, a GraphQL-first SaaS to standardise data flows across composable digital experience and eCommerce stacks.
AliveNow crafts interactive ‘Born To Trade’ hub
This month
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AliveNow builds interactive ‘Born To Trade’ hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.
Kentico unveils AIRA agents to transform marketing work
This month
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Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.
Observability & AI spark Australia’s business edge
This month
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Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.
Dynatrace unveils agentic AI push with new platform tools
Last month
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Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.
Hype & Dexter rebrands to Avidly APAC in ANZ shift
Last month
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Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.
Dynatrace boosts RUM & DevX for AI‑driven observability
Last month
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Dynatrace unifies real user monitoring, AI tracing and developer tools on one platform to streamline cloud-native, AI-assisted software delivery.
A CX Measurement Gap That Has Been Circling for Years
Last month
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CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
Umbraco secures ISO 27001 certification for CMS arm
Last month
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Umbraco’s product arm wins ISO 27001/IEC:2022 certification, boosting security credentials for its open-source .NET CMS and partners.
ControlUp unveils multi-tenant DEX platform for MSPs
Last month
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ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
How AI-powered log management unlocks observability
Last month
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Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.
New Relic unveils monitoring for ChatGPT i-frame apps
Last month
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New Relic debuts observability tools for ChatGPT-embedded apps, tackling i-frame blind spots with telemetry, session replay and UX analytics.
Sitecore names FPT Software first Global Elite reseller
Last month
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Sitecore appoints FPT Software as its first Global Elite Reseller, granting exclusive rights in Vietnam and wider access across Asia.