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IT operations management stories

Flamingo raises USD $4.5 million for AI IT platform
Software-as-a-Service

Flamingo raises USD $4.5 million for AI IT platform

The fresh capital will help Flamingo turn beta users into paying customers as it takes on the high staffing costs of managed IT services.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Kinetic IT names Meg Santos as Head of Service Integration
Digital Transformation

Kinetic IT names Meg Santos as Head of Service Integration

As organisations wrestle with complex suppliers and stricter compliance, the move aims to bolster oversight of operational and cyber risk.

By Sean Mitchell • 4 min read • 5 days ago
TekWurx joins Park Place as Entuity partner for IT
Hybrid Cloud

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • Last week
Sectigo appoints Ian Hassard as Chief Product Officer
Software-as-a-Service

Sectigo appoints Ian Hassard as Chief Product Officer

The hire comes as shorter certificate lifespans and surging machine identities are raising operational risk for enterprises worldwide.

By Sofiah Nichole Salivio • 4 min read • Last week
Dabble moves observability to Grafana Cloud for growth
Software-as-a-Service

Dabble moves observability to Grafana Cloud for growth

The switch is meant to cut outage response times and keep observability costs from rising as the betting group expands across three markets.

By Sean Mitchell • 4 min read • Last week
Wipro renews ABB digital workplace deal with AI push
Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • Last week
Microsoft 365 readiness gaps worry MSPs as AI demand grows
Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • Last week
SolarWinds names new Finance Chief as CEO plans exit
Software-as-a-Service

SolarWinds names new Finance Chief as CEO plans exit

Leadership changes at SolarWinds will shape its next AI push, with a new finance chief in place and a chief executive handover under way.

By Mark Tarre • 3 min read • Last month
Coralogix adds Macquarie Capital in Series F extension
Software-as-a-Service

Coralogix adds Macquarie Capital in Series F extension

Macquarie Capital Venture Capital will help Coralogix expand in Australia and New Zealand as enterprise demand for observability tools rises.

By Karen Joy Bacudo • 4 min read • Last month
Citrix launches dual-boot UniconOS for Windows recovery
Malware

Citrix launches dual-boot UniconOS for Windows recovery

Organisations can restore access to apps within minutes after ransomware or failed updates, without relying on spare hardware or reimaging.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SRE teams take on wider AI oversight in production
DevOps

SRE teams take on wider AI oversight in production

AI rollouts are pushing SRE and platform teams to monitor models, manage incidents and fill governance gaps in production.

By Mark Tarre • 4 min read • Last month
Auvik promotes Daniel Ochoa to Chief Revenue Officer
Digital Transformation

Auvik promotes Daniel Ochoa to Chief Revenue Officer

The appointment signals Auvik's push to sell more AI tools and expand through partners as it targets growth across existing accounts and new markets.

By Sofiah Nichole Salivio • 4 min read • Last month
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Citrix adds managed observability & developer services
Software-as-a-Service

Citrix adds managed observability & developer services

Enterprises can now monitor workspace telemetry and spin up secure cloud development environments without adding more infrastructure to run.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

IT operations management stories

ManageEngine expands observability reseller push via Climb
Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last month
Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SolarWinds says AI in IT service management hides costs
Software-as-a-Service

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

By Sofiah Nichole Salivio • 4 min read • Last month
Endpoint gaps cost Southeast Asian firms over USD $1m
Endpoint Protection

Endpoint gaps cost Southeast Asian firms over USD $1m

Hidden endpoint blind spots are leaving Southeast Asian firms exposed to downtime, data leaks and losses above USD $1 million.

By Mark Tarre • 3 min read • Last month