IT operations management Stories

American Stories

IT operations management stories

Digital Transformation

IT teams spend 53% of time on endpoint maintenance

Fragmented tools and patching delays are costing IT teams USD $133,000 a year in labour, according to new research.

By Mark Tarre • 4 min read • Last month

Global Stories

IT operations management stories

Software-as-a-Service

Cloudhouse launches outage stress test amid AI risks

Businesses face greater outage exposure as cloud, automation and AI add hidden dependencies, especially when summer holidays thin IT teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

ManageEngine launches marketplace with 170 extensions

Enterprises can now add more tailored IT tools after the new Marketplace passed 170 extensions and 10,000 downloads worldwide.

By Joseph Gabriel Lagonsin • 3 min read • This month

IT Automation

Virtual desktops modernised, not retired, survey finds

Most users are still relying on virtual desktops, but patching confidence and rising management costs are pushing IT teams to rethink operations.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

UK leads AI adoption but lags on confidence, survey shows

Despite the UK's strong uptake of AI and automation, only 9% of IT professionals are highly optimistic about its impact over the next two to three years.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

PDQ launches AI-assisted package builder for IT teams

IT teams using PDQ can now draft custom deployment packages faster, as the new assistant handles routine scripting and setup steps.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

New Relic launches Autopilot & Ground Truth for AI

Businesses running AI agents may now route incident response and observability data through New Relic's new tools, aimed at cutting operational toil.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • Last month

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

PagerDuty names Eric Prengel as Chief Financial Officer

Howard Wilson's retirement will hand PagerDuty a finance chief with deeper banking and public-company experience as it pushes further into AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Grafana wins AI customers as observability shifts cloud

Rising AI workloads are pushing more firms towards managed monitoring as operational complexity and telemetry costs make self-hosted tools harder to justify.

By Sofiah Nichole Salivio • 4 min read • Last month