Productivity stories - Page 20

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.

Chargebase launches a unified platform giving merchants instant Verifi and Ethoca alerts, automating workflows to cut chargebacks and costs.

Genstore launches AI-driven eCommerce platform promising end-to-end shop automation, after beta users processed USD $2.3 million in sales.

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

TM Forum adds senior leaders from Deutsche Telekom and T-Mobile US to its board, strengthening its push on AI, automation and network standards.

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

YubiKey deployment delivers 265% ROI, USD $5.3 million NPV and 99.99% lower breach risk in Forrester model of a 5,000-staff enterprise.

Gr4vy launches Silent Mode to let merchants trial multiple fraud tools in parallel on live payments without affecting real customer outcomes.

Fieldguide secures USD $75m Series C from Goldman Sachs to scale agentic AI for audit firms, lifting its valuation to USD $700m.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

WealthArc boosts global custodian links and builds AI agents to clean, reconcile and scale portfolio data for cross-border wealth managers.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Forward Networks debuts Forward AI, a digital twin-powered agentic assistant promising safer, verifiable automation for network operations.

Mphasis wins AWS AI Competency, bolstering its generative AI credentials and signalling readiness to scale enterprise deployments on AWS.