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Service management Stories - Page 20

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Service management stories

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Service management stories

IFS names Mihita Podobnik Chief People Officer for global AI push
Human Capital Management

IFS names Mihita Podobnik Chief People Officer for global AI push

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

By Jed Nykolle Harme • 3 min read • Wed, 1st Oct 2025
ManageEngine updates ServiceDesk Plus with flexible AI options
Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025
Rapid7 named Leader in IDC report for exposure management
Cloud Security

Rapid7 named Leader in IDC report for exposure management

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
IFS acquires 7bridges to boost AI-powered supply chain tools
Space

IFS acquires 7bridges to boost AI-powered supply chain tools

IFS has acquired London-based 7bridges, enhancing its AI-driven supply chain tools to cut costs and boost logistics efficiency across industry sectors.

By Catherine Knowles • 3 min read • Tue, 19th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
Tenable One reaches 300 integrations to unify security data
Security Information and Event Management

Tenable One reaches 300 integrations to unify security data

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.

By Catherine Knowles • 4 min read • Wed, 30th Jul 2025
ServiceNow launches agentic AI management amid spending decline
Digital Transformation

ServiceNow launches agentic AI management amid spending decline

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
McLaren Racing, Freshworks partner to streamline IT for 2025
Enterprise Resource Planning

McLaren Racing, Freshworks partner to streamline IT for 2025

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

By Jed Nykolle Harme • 3 min read • Sat, 26th Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
LogicMonitor launches Edwin AI for ITOps on AWS Marketplace
Digital Transformation

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

By Sean Mitchell • 2 min read • Thu, 17th Jul 2025

Stories from Other Regions

Service management stories

Virtualplatform unveils white-label app for ISPs & partners
Customer Experience

Virtualplatform unveils white-label app for ISPs & partners

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

By Jed Nykolle Harme • 3 min read • Wed, 20th Aug 2025
VOSS wins Best Workplace Management at 2025 UC Awards
Unified Communications

VOSS wins Best Workplace Management at 2025 UC Awards

VOSS clinched Best Workplace Management and Highly Commended in Best Service Management Platform at the 2025 UC Awards for its digital workplace tech.

By Jed Nykolle Harme • 3 min read • Thu, 14th Aug 2025
UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025
Mintivo reports 40% growth as it invests in people & tech
Customer Experience

Mintivo reports 40% growth as it invests in people & tech

Wiltshire IT firm Mintivo has achieved over 40% annual growth for two years running, driven by investment in staff, systems, and Cloud technology partnerships.

By Kaleah Salmon • 4 min read • Thu, 17th Jul 2025
HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025