ServiceNow stories
Procurement leaders at Americas Procurement Congress say agentic AI is moving from pilot to payback, slashing sourcing cycles and reshaping value cases.
Businesses can now let Gemini agents run for hours or days, while new controls aim to keep AI workflows traceable and secure.
Google Cloud turns Gemini Enterprise into a single control point for developers and staff as it adds governance, no-code building and partner agents.
The takeover should broaden ServiceNow’s security reach as it folds Armis’s asset-visibility tools into workflows for customers managing more devices and identities.
Adobe widens AI alliances with Amazon, Google, Microsoft, OpenAI and agencies to embed agent workflows across customer experience tools.
Capsule Security emerges from stealth with $7 million backing to police AI agents at runtime as enterprises widen their use.
Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.
Ping Identity appoints Antony Collins as Regional Vice President for Channels and Alliances across Asia Pacific and Japan to expand partner ecosystem.
Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.
Rising demand for AI research tools has pushed AlphaSense to add multilingual search and deepen local content for clients across both regions.
AlphaSense boosts international leadership as it expands multilingual AI market intelligence across Europe, Asia-Pacific and beyond.
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Vection strikes AU$ deal for DXLabs, adding automation firepower and local scale as the ASX group targets faster Asia-Pacific growth.
More teams can now track database change risk and audit evidence in one place as Liquibase adds AI analysis and workflow connectors.
Nudge Security has launched AI agent discovery to help firms spot risky employee-built agents, tighten access and curb shadow AI sprawl.
Businesses can now build governed AI assistants and use 12 pre-built planning apps across finance, supply chain and workforce management.
Businesses are under pressure to prove returns on existing tech spend, prompting EY New Zealand to bolster its AI and SAP leadership.
Banks face tighter proof demands under the EU AI Act as Ataccama adds pipeline checks to log data quality at the point of use.
Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.
Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.