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UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025
Xensam launches DataBridge to unify enterprise software data
Software-as-a-Service

Xensam launches DataBridge to unify enterprise software data

Xensam launches DataBridge, enhancing software asset management with $40m funding and SOC 2 Type 2 compliance for better enterprise IT visibility.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Josys launches Josys AI to streamline SaaS governance tools
Physical Security

Josys launches Josys AI to streamline SaaS governance tools

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

By Melania Watson • 3 min read • Fri, 16th May 2025
Fujitsu named leader in ServiceNow report for Asia Pacific
Digital Transformation

Fujitsu named leader in ServiceNow report for Asia Pacific

Fujitsu has been named a leader in the 2025 ISG Provider Lens ServiceNow report for Asia Pacific, excelling in consulting, managed services and innovation.

By Kaleah Salmon • 2 min read • Fri, 16th May 2025
Okta names Mike Reddie to lead Australia & New Zealand region
Data Protection

Okta names Mike Reddie to lead Australia & New Zealand region

Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.

By Melvin Hipolito • 2 min read • Thu, 15th May 2025
KPMG launches AI Trust suite to aid risk & compliance efforts
Partner Programmes

KPMG launches AI Trust suite to aid risk & compliance efforts

KPMG launches AI Trust services with ServiceNow to help firms improve AI governance, risk management, and compliance across all stages of AI adoption.

By Sean Mitchell • 4 min read • Thu, 8th May 2025
Teradata links with ServiceNow to boost AI agents & analytics
Data Analytics

Teradata links with ServiceNow to boost AI agents & analytics

Teradata will integrate its analytics platform with ServiceNow's Workflow Data Fabric, enhancing AI-driven workflows for joint customers by late 2025.

By Moritz Florian • 2 min read • Thu, 8th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
Apsen Farmacêutica boosts ERP automation, avoids costly migration
Digital Transformation

Apsen Farmacêutica boosts ERP automation, avoids costly migration

Brazilian firm Apsen Farmacêutica avoids costly SAP migration by partnering with Rimini Street and ServiceNow to automate workflows on SAP ECC 6 platform.

By Melania Watson • 5 min read • Thu, 8th May 2025
ServiceNow unveils AI Platform to unify operations
Customer Relationship Management

ServiceNow unveils AI Platform to unify operations

ServiceNow launches a new AI Platform unifying data, intelligence and orchestration to boost enterprise-wide automation and operational efficiency globally.

By Jed Nykolle Harme • 4 min read • Thu, 8th May 2025
ServiceNow unveils agentic AI platform built for trust and scale
Customer Relationship Management

ServiceNow unveils agentic AI platform built for trust and scale

ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.

By Sean Mitchell • 6 min read • Wed, 7th May 2025
Denis Maguire to lead New Relic enterprise sales in Australia
Digital Transformation

Denis Maguire to lead New Relic enterprise sales in Australia

New Relic appoints Denis Maguire as Senior Director of Enterprise Sales for Australia and NZ, aiming to boost growth with enhanced observability solutions.

By Melvin Hipolito • 3 min read • Tue, 6th May 2025
Cloudhouse & ServiceNow join forces to boost IT governance
IT service management

Cloudhouse & ServiceNow join forces to boost IT governance

Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

By Shannon Williams • 2 min read • Mon, 5th May 2025
Abnormal AI launches autonomous agents to advance email security
Phishing

Abnormal AI launches autonomous agents to advance email security

Abnormal AI unveils two new autonomous tools, AI Phishing Coach and AI Data Analyst, to boost employee training and email security amid rising cyber threats.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Ferrovial boosts efficiency & safety with DXC AI Workbench
Unified Communications

Ferrovial boosts efficiency & safety with DXC AI Workbench

DXC Technology has launched its AI Workbench, aiding enterprises like Ferrovial to scale AI with secure, compliant, and customisable solutions across operations.

By Sean Mitchell • 3 min read • Thu, 24th Apr 2025
New Relic revamps partner programme with AI & incentives
Digital Transformation

New Relic revamps partner programme with AI & incentives

New Relic enhances its partner programme with financial incentives, AI training, and new certifications to boost enterprise growth and AI adoption worldwide.

By Sean Mitchell • 4 min read • Thu, 17th Apr 2025

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