Telcos stories
TrueDialog lets Microsoft Teams users send SMS and MMS from existing phone numbers, unifying voice and messaging without extra lines or carriers.
Nearly half of mobile users worldwide would switch providers for satellite coverage, with 60% willing to pay extra for reliable service beyond traditional dead zones.
Tuned Global partners with Twist Music to expand its streaming service from Egypt into UAE and Saudi Arabia, enhancing regional access and tech features.
Eversheds Sutherland appoints Albert Yuen to lead its Technology, Data and Cybersecurity practice in Asia, bolstering its regional tech expertise.
Senetas and Nokia join forces to deliver quantum-resistant encryption for defence and government networks, enhancing security across critical mission environments.
Kyndryl launches AI-driven services to enhance automation and decision-making in IBM Z mainframe systems for finance, telecoms, and healthcare.
Alteryx appoints Rajkumar Irudayaraj as SVP to lead global AI and technology partnerships, enhancing its cloud and analytics ecosystem worldwide.
Btech expands into Asia-Pacific with managed cloud and open-source integration, targeting finance, telecoms, manufacturing and public sectors for digital transformation.
Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.
SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.
One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.
Starlink partners with Proximus Global to deliver direct satellite broadband to smartphones, bridging mobile coverage gaps across Europe's remote and underserved areas.
By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.
GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.
Telecom firms face rising risks in AI trust, cybersecurity, talent shortages and geopolitical shifts, challenging their digital transformation and customer confidence.
Taiwan's FiduciaEdge won USD $20,000 for TSORAN, its shared 5G O-RAN platform promoting secure, cost-efficient deployment for public and private networks.
Neos Networks has completed its first fibre installation along the Great Western Main Line, boosting the UK's digital infrastructure as part of Project Reach.
eight Telecom launches eight Home Internet in Singapore, offering up to 10Gbps fibre broadband for SGD $28.80 monthly with no contracts and BYOR option.
StarHub launches 5G Unlimited+ plans in Singapore offering unlimited local data, global roaming, scam protection and device credits with no contracts.
Cisco Live Melbourne 2025 highlighted how Australian IT leaders must modernise networks and integrate AI-ready infrastructure to unlock true business value.