Utilities stories

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

Amid growing mistrust in consumer chatbots, Australia’s industrial AI quietly proves that data integrity and transparency can earn real trust.

Telstra is extending satellite SMS to enterprise staff in remote Australia, adding an extra connectivity layer for dispersed workforces.

AI is set to end SaaS dominance by 2026 as firms pay for domain-specific agents and governed cloud usage instead of per-seat software.

Honeywell will digitise two key Rockhampton water plants, boosting reliability, cybersecurity and capacity for Fitzroy River Water services.

Tech giants and data centre groups form a national coalition to steer Canada’s digital infrastructure, AI growth and investment strategy.

Xona and Belgian provider spotit have partnered to enhance secure remote access for Europe's critical infrastructure sectors, ensuring compliance and cybersecurity.

Myriota has unveiled HyperPulse, a 5G satellite network offering global IoT connectivity for remote sectors like agriculture and mining with low latency and high data.

TA Associates takes a minority stake in Aeris to accelerate AI-driven IoT security and bolster the firm's global connectivity and cybersecurity solutions.

Schneider Electric launches the AI-powered One Digital Grid Platform to help utilities modernise operations, cut costs and boost outage management worldwide.

InDebted appoints Michael Chatfield as Managing Director to spearhead Australian expansion amid evolving collections market and rising digital demand.

Schneider Electric unveils GM AirSeT, an SF6-free primary switchgear using pure air to boost grid reliability and comply with new EU environmental rules.

Utilities can enhance automation, resilience and security with Private 5G, overcoming compliance fears by partnering with expert digital service providers.

hi-tequity and Site Selection Group form an alliance to fast-track AI data centre projects by integrating site, power, incentives, and hardware services.

NNNCo has acquired PowerPilot, enhancing its global IoT platform to boost smart grid monitoring for utilities amid rising digitalisation demands.

PMT Security partners with DroneShield to enhance protection against drone threats targeting Australian government, corrections, and critical infrastructure sectors.

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

Totalmobile partners with MACS EU to modernise field operations for UK and EU industries, boosting efficiency and compliance with integrated digital solutions.

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.

AI apps hit 1.5bn downloads and USD $1.3bn revenue in 2024, while APAC short dramas and third-party Android stores drive global mobile market growth.