Customer Success stories
Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.
Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.
Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.
Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.
The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.
Modernisation is becoming faster and less risky, helping organisations cut maintenance costs, improve security and sustain service delivery.
Positive operating cash flow and a bigger US customer base helped lift annual recurring revenue 67% to GBP £4.2 million for xReality Group.
AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.
Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.
The win bolsters Aviato’s credibility with enterprise clients weighing cloud migration and AI partners across Australia and New Zealand.
Local customers will gain more support as Tines expands in response to rising demand from Australian and New Zealand enterprises.
Demand from Oracle, SAP and VMware customers is helping Spinnaker Support extend double-digit growth as it expands its executive team.
Customers in the UK and other English-speaking markets will get more help adopting Unit4 software as Embridge expands its role beyond implementation.
Most firms are revising incentives quarterly, but many still need up to two months to implement changes, a report says.
The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.
The deal could cut finance-system migration from weeks to days for small businesses, reducing delays, errors and implementation costs.
The expansion will lift MongoDB's Irish headcount by more than 50% by 2027 as it adds engineering and AI roles in Dublin and Cork.
The reshuffle is meant to tighten service delivery as the Manchester-based energy software provider brings customer success and compliance under one executive.
Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.
After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.